Cancellation policy

Returns

We want our customers to be happy with the goods they bought, and ecstatic about our delivery and service. We will take back any faulty good and exchange it for a new one, or refund you in full. Please ensure goods are returned via recorded delivery to ensure it gets here safely, and enclose a note with the package to say when you bought it, and what your name, address and contact details are so we can find that transaction record.

Goods should be returned in original, unopened packaging. If you've opened it up, had a few tries and don't like it or want something else, we obviously cannot take it back as it is then unsalable.

If an item is returned to us by the customer or by failure to receive the parcel there will be a returns fee applicable of either £4.99 or £6.99 depending on which delivery service was used. If you require any clarification prior to purchasing a sale item please contact the customer service team.

If you wish to return an item, it must be returned within 14 days after the item is delivered. Any returns outside this period cannot be accepted.

Sale Items – Any of the sale items that are purchased are not eligible for a refund beyond 7 days of the purchase date. This is due to the nature of the reduction as this will generally be applied due to the best before date approaching/lapsing. All sale items are clearly listed with their best before dates or damage that has occurred.

Warrior is not responsible for ingredient compliance laws in countries other than the UK and it is the responsibility of the buyer to check these before ordering.

For further details of our returns policy, please contact us at customers@teamwarrior.com.

Cancelled Orders

Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered, unless we have notified you that we do not accept your order, or you have cancelled it in accordance with our terms and guidance. Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being unavailable from stock.
  • Our inability to obtain authorisation for your payment.
  • The identification of a pricing or product description error.